Credit Department

Welcome to the AIH Credit Resource Page

We here at Alaska Industrial Hardware are completely dedicated to you, our most AMAZING Customer. With the implementation of your customer portal, we thought wouldn’t it be even better we added a link within the portal that will transport you to the Swiss Alps. We tried really hard, but sadly the technology hasn’t caught up with our dreams yet. What we were able to do is create a link that takes you to your new customer resource page. This allows you to update your authorized signer's list, access your customer portal, print a W9, and print a customer update form.  We will continue to bring you the most up-to-date features and enhancements that we can, or that the law and physics will allow. If you have any questions please do not hesitate to contact us.

Credit Account Authorized Signers Policy

Authorized Signers are designated purchasers on your account. Signers lists are kept on file and let us know who is authorized to make purchases. Having an updated list on file helps us combat fraudulent charges being made on accounts. We require a valid photo ID from anyone making purchases on accounts.   Phone numbers are kept on file for verification of those individuals who are trying to make a purchase but are not currently listed. It is important to keep this list current, as authorized employees often change. Signers lists are NOT updated over the phone.

To change any information on your account, we require an email request made to [email protected]. Please make sure to include both a Day-Time and an After-Hours Phone Number. Having an After-Hours contact on your account will help us verify purchases being made to your account, when your office may be closed for the evening. We cannot authorize a purchase when a customer is not on your Authorized Signers list and we are unable to reach anyone at the phone numbers on file. If you have any questions or concerns about the Authorized Signers on your account, please email us at [email protected], and we will happily assist you.