AIH Credit Page

Customer Resources

Welcome to AIH Credit Department.....

We here at Alaska Industrial Hardware have been continuing our quest so we can continue to be worthy of you, our AMAZING Customers. With the implementation of your customer portal we thought wouldn’t it be even better we added a link within the portal that will transport you to the Swiss Alps. We tried really hard, but it sadly the technology hasn’t caught up with our dreams yet. What we were able to do is create a link that will take you to your new customer resource page that will allow you to update your authorized signers list, print a W9, and print a customer update form. We will continue to strive to make sure that

Resources for Customers with Charge Accounts

TermSync: https://www.termsync.com/login

Authorized Signers List: https://customerportal.aih.com/SignersList/

Understanding Authorized Signers

Authorized Signers are designated purchasers on your account. Signers lists are kept on file and let us know who is authorized to make purchases. Having an updated list on file helps us combat fraudulent charges being made on accounts. We require valid photo ID from anyone making purchases on accounts. Phone numbers are kept on file for verification of those individuals who are trying to make a purchase but are not currently listed. It is important to keep this list current, as authorized employees often change. Signers lists are NOT updated over the phone.

To change any information on your account, we require an email request made to credit@aih.com. Please make sure to include both a Day-Time and an After-Hours Phone Number. Having an After-Hours contact on your account, will help us verify purchases being made to your account, when your office may be closed for the evening. We cannot authorize a purchase when a customer is not on your Authorized Signers list and we are unable to reach anyone at the phone numbers on file. If you have any questions or concerns about the Authorized Signers on your account, please email us at credit@aih.com, and we will happily assist you.

Resources for Customers with Charge Accounts

TermSync: https://www.termsync.com/login

Authorized Signers List: https://customerportal.aih.com/SignersList/

Contact our Credit Department

Phone: 1(907)276-7201 or 1(800)478-7201 then Select Option #2
Fax: 1(907)279-1543
Email: credit@aih.com

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